Refund Policy

Returns and Refunds

Due to the fragile nature of plants your order cannot be exchanged or returned should you change your mind.

We take utmost care in packing the plant. In the rare instance that your plant is damaged in transit please send us a message with photographic evidence of the damage so we can lodge a claim with the courier company and we will either sent a replacement or refund.

Loss of parcel 

If your plant order can be tracked to the delivery address provided at the time of your order we will not be liable for this loss. However, if your parcel has been lost in transit due to handling by our couriers we will contact you to either refund or replace your order.

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